Privacy Policy (Updated to Include SMS Opt-In & Mobile Information Sharing)
CANUELAS HEALTHCARE LLC(“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit forms, communicate with us in any way, or opt in to receive text (SMS) messages from us.
By providing us with your information or opting in to receive SMS messages, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
• Full name
• Email address
• Phone number (including mobile number for SMS communications)
• State or location
• Information submitted through intake, quote, or sign-up forms
• Other details necessary to evaluate healthcare coverage options
We may also collect non-personal information automatically, such as browser type, device information, IP address, and website usage data.
SMS Opt-In and Mobile Communications
How You Opt In.
If you choose to receive text (SMS) messages from JC Health Solutions, you must explicitly opt in. This may occur when you:
• Check a consent box on a web form indicating you want to receive SMS messages,
• Enter your mobile number on a landing page with an SMS opt-in disclosure,
• Or provide verbal consent that we record for SMS communications.
By opting in, you are giving express consent to receive recurring text messages from us for purposes such as appointment reminders, service updates, healthcare coverage information, marketing communications, or other notifications you have agreed to receive. You agree that consent is not a condition of purchase of any goods or services.
Message Frequency & Rates.
• Message frequency may vary depending on your preferences and interactions.
• Message & data rates may apply based on your mobile carrier’s terms.
How to Opt Out.
You may opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. After opting out, you will no longer receive text messages from JC Health Solutions.
Help & Support.
For assistance regarding SMS communications, you may reply “HELP” to any message or contact us through the general contact information provided below.
How We Use Your Information
We use the information we collect to:
• Review eligibility for healthcare coverage options
• Provide personalized guidance and follow-up
• Send SMS notifications you have opted in for
• Respond to inquiries and communicate with you
• Improve our website, services, and user experience
• Comply with legal and regulatory requirements
We do not sell your personal information.
How We Share Your Information
We may share your information only as necessary to:
• Evaluate healthcare coverage options
• Communicate with insurance carriers or service providers related to your inquiry
• Deliver SMS communications through third-party messaging providers (who are contractually obligated to safeguard your information)
• Comply with applicable laws or legal requests
Mobile Information Sharing Statement:
We do not sell, rent, or share your mobile phone number or SMS opt-in consent with third parties for their own marketing purposes. Your mobile information may only be shared with trusted service providers who assist us in delivering SMS messages or performing related business operations, and only to the extent necessary for those services.
All third parties we work with are required to protect your information and use it only for legitimate business purposes in accordance with this Privacy Policy.
Confidentiality & Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information. While no method of transmission over the internet is 100% secure, we strive to use commercially acceptable means to protect your data.
Cookies & Tracking Technologies
Our website may use cookies or similar technologies to improve functionality and analyze website traffic. You may adjust your browser settings to refuse cookies if you prefer.
Your Choices
You may choose to:
• Opt out of communications (including SMS) at any time
• Request access to or correction of your personal information
• Request deletion of your information, subject to legal obligations
To make a request, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.